Know about the fault
before your client does.
Surveillance Guardian checks the complete CCTV system every 5 minutes — cameras, recorder, drives, firmware, even the system clock. Our in-house Vision AI then scores every camera's evidence quality out of 100, day and night, so you know the footage will actually stand up when it matters. Remote access to any system with zero port forwarding, footage retrieval and GDPR redaction from your desk, and instant connection to any UK ARC.
Issues identified
before clients are aware.
Surveillance Guardian continuously monitors every camera, recorder and drive on every site. Problems are flagged early — giving you time to schedule, quote, and fix them on your terms.
A working camera isn't
a useful camera.
A camera can be online, recording, and completely useless — out of focus, blinded by glare, knocked out of position, or too dark to identify anyone. Traditional monitoring can't see that. Vision AI can.
Everything a site needs,
in one place.
This isn't a status light and an email alert. Every monitored site gets a full management console in the EM8 Portal.
Live camera health
Every camera at a glance — healthy, faulted, or outdated — with its Vision AI evidence score, severity and last-checked time front and centre.
Recorder deep-dive
Model, firmware (with update-required flags), clock accuracy, enabled protocols and ports, recorder users, and per-camera detection settings — motion, human, vehicle, line crossing and more.
Drive health & capacity
Every drive checked daily for errors and capacity. Failing storage is flagged before recordings are lost, not after.
Every report, archived
Daily fault reports and per-camera fault reports generated as PDFs automatically — searchable, previewable, and emailed straight to the client as proof of service.
Recorder credential control
Rotate recorder passwords per user, reveal them securely on demand, disable accounts instantly — with every single password request logged.
Retrieve from your desk
Pick a camera, pick a time window, and pull the footage remotely. Play it in the browser, download it, or email it — no site visit, no USB stick.
GDPR redaction, one click
Faces blurred automatically before footage is released. Subject access requests handled in minutes instead of days.
A complete audit trail
Device changes, footage requests, redaction jobs and password reveals — all recorded with who, what and when. Your GDPR accountability evidence, written for you.
Full remote control
Access the recorder's native interface securely from anywhere, and connect the site to any UK ARC through Cortex Connect — no port forwarding either way.
Who knows your
recorder passwords?
Be honest — it's the same admin password on half your estate, known by every engineer who's ever worked for you, including the ones who left. Gatekeeper ends that.
Incident footage
without the site visit.
"Can you get us the footage from Tuesday afternoon?" used to mean a van, a USB stick, and half a day. Now it's a date picker and two minutes.
Stop finding out about problems
the hard way.
The difference between losing a contract and renewing it often comes down to who picks up the phone first.
- Clients call you when cameras go offline — you're always on the back foot.
- Cameras "working" but out of focus, glared out, or blind at night — nobody notices until footage is needed.
- HDD failures only discovered when footage is urgently needed.
- Footage requests mean a site visit, a USB stick and a wasted afternoon.
- The same admin password on every recorder, known by everyone who's ever worked for you.
- Port forwarding on every site — a growing attack surface.
- You call the client before they even notice a fault.
- Vision AI scores every camera's evidence quality — day and night — and flags degradation the moment it starts.
- Drive health checked daily. HDD degradation flagged weeks in advance.
- Footage retrieved, redacted and emailed from your desk in minutes.
- Gatekeeper rotates credentials per user, per site — every reveal logged.
- Zero inbound ports. Zero exposed IPs. Zero attack surface.
Built for serious
CCTV engineers.
5-Minute Health Checks
Every camera, every recorder, every site — polled continuously. Issues caught within minutes, not weeks.
Vision AI Evidence Scoring
Every camera scored out of 100 for evidence quality — day and night — with blur, glare, darkness, noise and occlusion pinpointed.
Gatekeeper Credential Control
Rotate, reveal and disable recorder users remotely. Every password request logged against a named person.
Remote Footage Retrieval
Pull clips from any recorder on any site without leaving your desk. Play in-browser, download, or email.
Automatic Face Redaction
GDPR-compliant by default. Faces blurred automatically — with an AI quality check on every redaction.
Daily Fault Reports
PDF fault and camera reports generated automatically and archived in the Vault — email them to clients as proof of service.
Remote GUI Access
Access any DVR/NVR's native interface securely — configure, reboot and update firmware from anywhere.
Instant Secure ARC Connection
Cortex Connect pairs sites with any approved UK ARC in seconds — no firewall rules, no static IPs.
Complete Audit Trail
Footage requests, redactions, credential reveals, device changes — everything logged with who, what and when.
Clock & Firmware Checks
Timestamps verified against real time and outdated firmware flagged — so footage holds up as evidence.
One Platform for All Sites
Every client, every camera, on a single dashboard. Filter by site, brand, fault type or engineer.
UK-Built AI Platform
Cortex AI runs on our own UK infrastructure. No US cloud, no data leaving the country, no surprises.
Zero exposed ports.
Zero attack surface.
Traditional remote CCTV access means port forwarding — punching a hole in your client's firewall and exposing recorders directly to the internet. Surveillance Guardian uses outbound-only tunnels through our own UK infrastructure. No open ports. No static IPs. No targets for attackers.
Works on any internet connection. No broadband? Use our 4G option — a dual-antenna variant ships with a UK SIM and runs anywhere with mobile coverage.
See how Cortex Connect works →
Every fault found is
a billable service call.
Surveillance Guardian doesn't just save you time — it turns your maintenance contracts into a proactive revenue stream.
New service revenue
Every flagged fault is a justifiable callout. Degraded drives, failing cameras and low evidence scores become planned, billable work.
Fewer emergency site visits
Reboots, footage retrieval, config changes and diagnostics handled remotely. Only dispatch an engineer when hands are actually needed on site.
Higher contract retention
Clients who feel looked after don't shop around. Proactive calls and daily fault reports justify your maintenance pricing.
Connect to any UK ARC in seconds.
Cortex Connect is our secure tunnel infrastructure for Alarm Receiving Centres. No port forwarding, no VPN setup, no firewall requests — just instant, encrypted, auditable connections between your sites and the ARC.
Choose your hub.
Add only what you need.
Start with the EM8 Hub and core Surveillance Guardian monitoring, then add optional services to suit each site.
- ✓Ethernet-connected EM8 Hub
- ✓Core Surveillance Guardian monitoring
- ✓5-minute system health checks
- ✓Vision AI evidence quality scoring
- ✓Drive, storage, firmware and clock checks
- ✓Daily fault reports and portal access
- ✓4G-enabled EM8 Hub with UK SIM
- ✓Unlimited mobile data included
- ✓Core Surveillance Guardian monitoring
- ✓5-minute system health checks
- ✓Vision AI evidence quality scoring
- ✓Works as the primary site connection
Build the service around each site.
Add these services at any time. Each bolt-on runs for the same term as the associated device.
All prices exclude VAT. Volume discounts are available for distributors and approved installers. Get in touch for channel pricing.
Common questions
from installers.
Stop hearing about CCTV faults from your clients.
Let Surveillance Guardian tell you first. Book a demo and see it monitoring a live site in minutes.