Know about the fault
before your client does.
Surveillance Guardian is CCTV health monitoring that checks the complete CCTV system every 5 minutes — and automatically checks the integrity of the image quality using our in-house built AI. Access any system remotely with zero port forwarding, on any internet connection (a 4G model is available where there's none). Now with instant connection to any ARC in the UK.
Issues identified
before clients are aware.
Surveillance Guardian continuously monitors every camera, recorder and drive on every site. Problems are flagged early — giving you time to schedule, quote, and fix them on your terms.
Stop finding out about problems
the hard way.
The difference between losing a contract and renewing it often comes down to who picks up the phone first.
- Clients call you when cameras go offline — you're always on the back foot.
- HDD failures only discovered when footage is urgently needed.
- Recording gaps found during incident investigations — too late.
- Engineers drive across the country for configuration changes.
- Port forwarding on every site — a growing attack surface.
- No portfolio-wide visibility. Every site is a blind spot.
- You call the client before they even notice a fault.
- HDD degradation flagged weeks in advance — every time.
- Recording compliance checked automatically, every single day.
- Configuration, reboots and fixes carried out remotely. Zero site visits.
- Zero inbound ports. Zero exposed IPs. Zero attack surface.
- One dashboard. Every client. Every camera. Complete visibility.
Built for serious
CCTV engineers.
5-Minute Health Checks
Every camera, every recorder, every site — polled continuously. Issues caught within minutes, not weeks.
Remote Footage Retrieval
Pull clips from any recorder on any site without leaving your desk. Full audit trail of who accessed what.
Automatic Image Analysis
AI continuously reviews camera output for tampering, obstruction, misalignment and scene changes.
Remote GUI Access
Access any DVR/NVR's native interface securely — configure, reboot and update firmware from anywhere.
Automatic Face Redaction
GDPR-compliant by default. Faces blurred automatically before footage leaves your infrastructure.
Instant Secure ARC Connection
Cortex Connect pairs sites with any approved UK ARC in seconds — no firewall rules, no static IPs.
One Platform for All Sites
Every client, every camera, on a single dashboard. Filter by site, brand, fault type or engineer.
UK-Built AI Platform
Cortex AI runs on our own UK infrastructure. No US cloud, no data leaving the country, no surprises.
Zero exposed ports.
Zero attack surface.
Traditional remote CCTV access means port forwarding — punching a hole in your client's firewall and exposing recorders directly to the internet. Surveillance Guardian uses outbound-only tunnels through our own UK infrastructure. No open ports. No static IPs. No targets for attackers.
Works on any internet connection. No broadband? Use our 4G option — a dual-antenna variant ships with a UK SIM and runs anywhere with mobile coverage.
See how Cortex Connect works →
Every fault found is
a billable service call.
Surveillance Guardian doesn't just save you time — it turns your maintenance contracts into a proactive revenue stream.
New service revenue
Every flagged fault is a justifiable callout. Degraded HDDs, offline cameras and configuration drift become planned, billable work.
Fewer emergency site visits
Reboots, config changes and diagnostics handled remotely. Only dispatch an engineer when hands are actually needed on site.
Higher contract retention
Clients who feel looked after don't shop around. Proactive calls and monthly uptime reports justify your maintenance pricing.
Connect to any UK ARC in seconds.
Cortex Connect is our secure tunnel infrastructure for Alarm Receiving Centres. No port forwarding, no VPN setup, no firewall requests — just instant, encrypted, auditable connections between your sites and the ARC.
Simple, per-site
monitoring plans.
One hub, one price per site. No per-camera fees, no surprise charges. Hardware and ongoing monitoring included.
- ✓Hub with Ethernet uplink
- ✓Unlimited cameras per site
- ✓24/7 fault & health monitoring
- ✓Automatic GDPR face redaction
- ✓EM8 Portal access for your team
- ✓Cortex Connect ARC integration
- ✓Monthly uptime reports
- ✓Hub with dual 4G antennas + UK SIM
- ✓Unlimited cameras per site
- ✓24/7 fault & health monitoring
- ✓Automatic GDPR face redaction
- ✓EM8 Portal access for your team
- ✓Cortex Connect ARC integration
- ✓Works as primary or failover link
Volume discounts available for distributors and approved installers. Get in touch for channel pricing.
Common questions
from installers.
Stop hearing about CCTV faults from your clients.
Let Surveillance Guardian tell you first. Book a demo and see it monitoring a live site in minutes.