Your fire & security AI expert, always on site
Cortex AI is an intelligent assistant embedded in every Engineer M8 product. It diagnoses faults, searches 150,000+ knowledge base chunks, and gives engineers instant answers — without leaving the job.
Expert knowledge, delivered instantly
Cortex AI combines a proprietary fire and security knowledge base with large language model reasoning — trained on real panel manuals, fault guides, and compliance documents.
Engineer Asks a Question
Via the EM8HQ app on site, or the EM8 Portal from the office. Natural language — no codes, no manuals to search.
Knowledge Base Searched
Cortex AI performs a semantic search across 154 documents and 15,000+ chunks — finding the most relevant technical content instantly.
AI Reasons & Responds
The AI synthesises the knowledge with the engineer's specific context — panel type, site history, fault code — and produces a grounded, actionable answer.
Actions Logged to Site
Faults diagnosed, questions asked, and checklists followed are logged automatically to the site record — no manual write-up needed.
What Cortex AI can do for your team
More than a chatbot — Cortex AI is a specialist assistant that understands fire panels, security systems, and the compliance landscape your engineers work in every day.
Fault Diagnosis
Describe a fault in plain English and Cortex AI walks you through the most likely causes and corrective steps, ranked by probability based on historical data.
Technical Manual Search
Instantly search across hundreds of panel manuals, installation guides, and datasheets. No more flicking through PDFs on site — the right page comes to you.
Compliance Guidance
Ask about BS 5839, BS 8243, PD 6662 requirements and get specific, context-aware answers rather than generic standard summaries.
Automatic Site Logging
Any fault investigated or question asked via Cortex AI is automatically appended to the site's service record — saving write-up time after every visit.
Multi-Brand Knowledge
Trained across 10 major fire and security brands including Notifier, Advanced, Hochiki, Texecom, Hikvision, and more — with new brands added continuously.
Available Everywhere
Embedded in the EM8HQ iOS and Android app for on-site use, and in the EM8 Portal for office-based teams — same intelligence, everywhere you need it.
Built on real industry knowledge
Cortex AI isn't trained on generic internet data. Every piece of knowledge comes from fire and security industry documents — manuals, standards, service bulletins, and compliance guides.
154 Source Documents
Panel manuals, installation guides, compliance standards, and service bulletins across 10 brands.
15,878 Searchable Chunks
Every document broken into semantically indexed chunks for precise retrieval — not keyword matching, but meaning-based search.
Continuously Updated
New documents added as products evolve and standards are updated. Your AI assistant stays current without any action from you.
Give your engineers an AI expert on every job
Book a demo and see Cortex AI diagnose a real fault from your own system types — live, on the call.