Direct connection to your
Alarm Receiving Centre.
ARC Connect links your Engineer M8 monitored sites directly to your Alarm Receiving Centre — real-time alarm transmission, automated signalling, and full audit trails, without the middleware. One integration covers every site. Encrypted end-to-end. Compliant by default.
From panel to ARC
in milliseconds.
ARC Connect sits between your monitored systems and your Alarm Receiving Centre, automating the entire signal chain end to end. Your panel detects an event; your ARC sees it on screen — under a second later. No middleware, no manual forwarding, no missed signals.
The full signal chain,
automated end to end.
ARC Connect takes care of every step from panel detection through to ARC acknowledgement and audit logging — without any manual intervention.
Panel Event Detected
Your fire or security panel registers an event — activation, fault, test signal, or restore. Engineer M8 captures it instantly.
Signal Formatted & Sent
The event is formatted to your ARC's required protocol — SIA DC-09, Contact ID, or custom — and transmitted over an encrypted channel.
ARC Receives & Acknowledges
Your Alarm Receiving Centre receives the signal, logs it, and sends acknowledgement back. Automatic or manual — you choose the workflow.
Full Audit Trail Logged
Every signal, transmission time, ARC response, and operator action is logged to your EM8 Portal — timestamped and exportable for compliance.
Everything your ARC integration
needs to work.
No third-party middleware. No manual forwarding. Just a clean, direct, reliable connection between your sites and your ARC.
Sub-Second Transmission
Alarm signals are transmitted to your ARC in under a second of panel event detection. Every millisecond matters when it's a real emergency.
Encrypted Signal Channels
All transmissions are encrypted end-to-end using TLS 1.3. Your alarm data is never exposed in transit, meeting BS 8521 signalling requirements.
Multi-Protocol Support
Works with SIA DC-09, Contact ID, and proprietary ARC formats. We configure the integration to match exactly what your ARC expects.
Dual-Path Signalling
Supports primary and secondary signalling paths — broadband and cellular — so your ARC link stays live even if one network goes down.
Compliance Audit Logs
Every signal is timestamped and logged in your EM8 Portal. Export full signal history for any site at any time — ready for your compliance records.
Automated ACK Handling
Configure automatic signal acknowledgement for routine events — engineer tests, restores, scheduled maintenance — to reduce ARC operator workload.
Built for the standards
that matter.
ARC Connect is designed around UK fire and security compliance requirements, so your signalling meets the standards your clients and insurers expect.
Dual Signalling Path (Category C2)
Supports primary broadband and secondary cellular paths as required for Category C2 monitored systems.
Heartbeat & Supervision Signals
Automatic heartbeat signals confirm the path remains live — your ARC is alerted immediately if supervision is lost.
Timestamped Transmission Records
Every signal logged with transmission time, ARC receipt time, and response — exportable for NSI/SSAIB audit purposes.
End-to-End Encrypted Transit
TLS 1.3 throughout. Alarm data is never exposed in transit, meeting modern signalling and data-protection requirements.
Connect your sites to your ARC in days, not months.
One documented integration covers every site you monitor. Book a demo and we'll walk through the spec, the protocols, and the commercials.