Product use case
Cortex AI helps engineers search technical information and explore a fault question through the EM8 Portal or EM8HQ app. Its technical-manual search and site-logging features can support the information-gathering part of a service visit.
Where it fits
This workflow is useful when an engineer needs a starting point for locating relevant material on an unfamiliar system. It also supports a clearer handover of the questions investigated and the findings confirmed during the visit.
A practical workflow
- Ask a focused question using the known system details and observed symptoms, without adding unnecessary confidential information.
- Check the response against the applicable manufacturer documentation, site conditions and the engineer’s own assessment.
- Carry out appropriate authorised checks and record the confirmed findings and remaining questions in the service record.
What to confirm
AI responses can be incomplete or incorrect. Verify advice before acting, particularly where safety or system compliance is involved. Cortex AI supports qualified judgement; it does not replace it or guarantee a diagnosis.
Discuss your requirements
Explore Cortex AI for product details, then contact Engineer M8 to discuss your equipment, site and service requirements.