ARC Connect links your Engineer M8 monitored sites directly to your Alarm Receiving Centre — real-time alarm transmission, automated signalling, and full audit trails, without the middleware. One integration covers every site. Encrypted end-to-end. Compliant by default.
ARC Connect sits between your monitored systems and your Alarm Receiving Centre, automating the entire signal chain end to end. Your panel detects an event; your ARC sees it on screen — under a second later. No middleware, no manual forwarding, no missed signals.
ARC Connect takes care of every step from panel detection through to ARC acknowledgement and audit logging — without any manual intervention.
Your fire or security panel registers an event — activation, fault, test signal, or restore. Engineer M8 captures it instantly.
The event is formatted to your ARC's required protocol — SIA DC-09, Contact ID, or custom — and transmitted over an encrypted channel.
Your Alarm Receiving Centre receives the signal, logs it, and sends acknowledgement back. Automatic or manual — you choose the workflow.
Every signal, transmission time, ARC response, and operator action is logged to your EM8 Portal — timestamped and exportable for compliance.
No third-party middleware. No manual forwarding. Just a clean, direct, reliable connection between your sites and your ARC.
Alarm signals are transmitted to your ARC in under a second of panel event detection. Every millisecond matters when it's a real emergency.
All transmissions are encrypted end-to-end using TLS 1.3. Your alarm data is never exposed in transit, meeting BS 8521 signalling requirements.
Works with SIA DC-09, Contact ID, and proprietary ARC formats. We configure the integration to match exactly what your ARC expects.
Supports primary and secondary signalling paths — broadband and cellular — so your ARC link stays live even if one network goes down.
Every signal is timestamped and logged in your EM8 Portal. Export full signal history for any site at any time — ready for your compliance records.
Configure automatic signal acknowledgement for routine events — engineer tests, restores, scheduled maintenance — to reduce ARC operator workload.
ARC Connect is designed around UK fire and security compliance requirements, so your signalling meets the standards your clients and insurers expect.
Supports primary broadband and secondary cellular paths as required for Category C2 monitored systems.
Automatic heartbeat signals confirm the path remains live — your ARC is alerted immediately if supervision is lost.
Every signal logged with transmission time, ARC receipt time, and response — exportable for NSI/SSAIB audit purposes.
TLS 1.3 throughout. Alarm data is never exposed in transit, meeting modern signalling and data-protection requirements.
One documented integration covers every site you monitor. Book a demo and we'll walk through the spec, the protocols, and the commercials.